This privacy notice discloses the privacy practices for Salon Visage. This privacy notice applies solely to information collected by this web site.

 

INFORMATION COLLECTION, USE, AND SHARING
To provide you with the best possible service, Salon Visage utilizes select third-party service providers to assist in operating our business and website. We may share your personal information with these third parties solely for the purpose of performing these functions on our behalf. Our current primary third-party service providers include:

  • Meevo: We use Meevo for salon management, point-of-sale, and appointment booking. When you book an appointment or make a purchase, your information is processed securely through their system.
  • Emma: We use Emma to manage our email marketing communications. If you opt-in to receive newsletters or promotions from us, your name and email address are shared with Emma to deliver these communications. You may opt out of these emails at any time using the ‘unsubscribe’ link provided in the emails.
  • Google Analytics: We use Google Analytics to help us understand how customers use our website, which allows us to improve user experience.

These third-party providers have their own privacy policies addressing how they use and store your information, and we do not permit them to use your personal data for their own independent marketing purposes.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances.

YOUR CONSUMER PRIVACY RIGHTS
Depending on your state of residence, you may have specific rights regarding your personal information under applicable data privacy laws. We are committed to respecting these rights for all our clients. You have the right to:

  • The Right to Access: You have the right to request a copy of the personal data we hold about you.
  • The Right to Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The Right to Deletion: You have the right to request that we erase your personal data, under certain conditions (often referred to as the ‘right to be forgotten’).
  • The Right to Opt-Out: You have the right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us at:

  • Call (865) 694-4000 with your request and current contact information for Salon Visage
  • Email with your request and current contact information to help at salon visage dot com
  • Send a letter with your request and current contact information to:

Salon Visage
Attn: Customer Care/Privacy
1701 Downtown West Blvd
Knoxville, TN 37919

 We will respond to your request within the timeframe required by applicable law. Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.

 

SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Sensitive information is embedded into the web page in a secure form.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

ORDERS
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Third-Party Services

We may utilize trusted third-party service providers, including website analytics, email and SMS communication platforms, scheduling tools, customer relationship management systems, and virtual assistant technologies. These providers may have access to information only as necessary to perform services on our behalf and are required to maintain appropriate privacy and security standards.

Conversations with our virtual receptionist may be used to provide requested information, schedule or cancel appointments, answer questions and improve customer service.

SMS TERMS

Information from your visits to the salon, from our website, access to our online booking system, or from conversations with our Virtual Receptionist will only be used to contact you with regard to the services offered by the solon or information about our salon. By providing your mobile number, you consent to receive SMS messages from the salon related to your appointments and other salon-related services or information. Consent is not required as a condition of purchasing our services or products.

  • We do not sell, rent or share your mobile number with any parties for their marketing purposes.
  • We do not use your contact information to send unsolicited marketing texts or emails.
  • Reply STOP to opt-out at any time. Reply HELP for assistance.
  • Message frequency varies. Carriers will not be liable for delayed or undeliverable messages.

COOKIE POLICY
Like many websites, Salon Visage uses ‘cookies’ and similar tracking technologies to enhance your browsing experience, analyze site traffic, and assist in our marketing efforts. A cookie is a small data file placed on your device when you visit our website.

Specifically, we utilize the following tracking technologies:

Google Analytics: We use Google Analytics to collect anonymous information about how visitors use our site, such as which pages are visited most often. This helps us improve our website’s functionality. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Meta Pixels: We use Meta (Facebook/Instagram) tracking pixels to measure the effectiveness of our advertising campaigns and to deliver targeted advertisements to you on social media platforms based on your interaction with our website.

Managing Cookies:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that if you choose to disable cookies, some portions of our website or booking system may not function properly. You can also manage your advertising preferences directly through your Meta (Facebook/Instagram) account settings.